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Overview

Dashboards allow you to organize and view multiple reports in a single place, giving you a comprehensive overview of your voice AI performance. Create separate dashboards for different teams, use cases, or monitoring needs.

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Creating Dashboards

  • Multiple Dashboards: Create separate dashboards for different use cases (e.g., Production Monitoring, QA Review, Executive Summary)
  • Add Reports: Select which saved reports to include in each dashboard
  • Reorder: Drag and drop reports to organize your dashboard layout

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Property Overrides

Filter an entire dashboard by specific call properties without creating new reports:
Common Use Cases:
  • View all reports filtered to a specific business name or customer ID
  • Analyze performance for a particular agent or integration
  • Compare metrics across different property values
  • Quickly switch between filtered views without leaving the dashboard
When you override properties at the dashboard level, all reports on that dashboard automatically update to reflect the filter, making it easy to drill down into specific segments of your data.

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Managing Dashboards

  • Default Dashboard: Set which dashboard loads by default
  • Quick Access: Switch between dashboards from the navigation
  • Update Reports: Add, remove, or reorder reports as your needs change

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What’s Next

Reports

Create the reports that power your dashboards

Live Monitoring

Monitor calls in real-time