November 21, 2025
🔔 Webhooks
Receive real-time notifications when call analysis events occur. Webhooks enable you to integrate Roark directly into your workflows without polling for updates. Available Events:- Call Analysis Completed - Triggered when analysis finishes successfully
- Call Analysis Failed - Triggered when analysis encounters an error
- Send test events to verify your integration
- Automatic retry logic with exponential backoff
- Signature verification for security
- Delivery history and monitoring
November 14, 2025
🎛️ Dashboard Property Filters
You can now override call properties directly on your dashboards to filter reports by specific criteria without creating new dashboards.
Use Cases:
- Filter by specific business name or ID
- View metrics for a particular customer segment
- Analyze performance across different property values
- Quickly switch between filtered views without leaving your dashboard
November 11, 2025
🔍 Enhanced Call Search
Search across your calls using multiple criteria including transcripts, notes, summaries, and integration IDs.
- Transcripts - Find calls by specific words or phrases spoken during conversations
- Notes - Search through call annotations and comments
- Summaries - Locate calls by summary content
- Call Names - Search by call titles
- Integration IDs - Find calls by third-party platform identifiers (VAPI, Retell, LiveKit, etc.)
November 8, 2025
🎧 Persona Background Noise Environments
Test your agents in realistic, noisy environments with new background noise options for personas.
- Airport - Terminal announcements and crowd noise
- Children Playing - Playground and family environments
- City Street - Traffic and urban soundscapes
- Coffee Shop - Café ambiance and conversations
- Driving - Vehicle and road noise
- Office - Workspace chatter and activity
- Thunderstorm - Weather and rain sounds
- Barge-in handling - How well your agent manages interruptions
- Latency tolerance - Performance in challenging audio conditions
- Overall robustness - Agent reliability when calls aren’t perfectly quiet
November 5, 2025
💾 Saved Views
Save and restore your filter configurations with saved views, eliminating the need to manually recreate complex filter combinations.
- Save Filter Sets - Preserve any combination of filters, time ranges, and search criteria
- Quick Access - Instantly switch between saved views from a dropdown
- Reusable Configurations - Create views for common workflows and use cases
- Share Across Team - Team members can access and use saved views
- Save views for specific agents or integrations you monitor frequently
- Create filters for different customer segments or business units
- Set up views for specific issue types or quality checks
- Maintain separate views for production vs. testing environments
November 2, 2025
🔗 Leaping AI Integration
Roark now integrates with Leaping AI, bringing comprehensive monitoring and testing capabilities to Leaping users. What’s Included:- Automatic Call Sync - Stream calls from Leaping to Roark automatically
- Real-time Analytics - Monitor call quality, evaluators, and metrics in real-time
- Agent Testing - Use Leaping agents in Roark simulations
- Unified Dashboard - View all your Leaping call data alongside other integrations
October 30, 2025
🎉 New Calls Page
We’ve completely redesigned the calls page with powerful new features for analyzing and organizing your conversations.
New Features:
📝 Call Notes
- Add notes and annotations directly to calls
- Search through notes to quickly find specific calls
- Keep context and observations organized
- Pin your most important metrics for quick access
- Customize which metrics are visible at a glance
- Focus on what matters most to your workflow
- Agent Transcript - View what the agent said and heard during the call
- Post-Call Transcript - See the processed transcript after analysis
- Switch between views to compare and verify accuracy
- Add custom labels to categorize calls
- Search through labels to filter and find calls
- Organize calls based on your own taxonomy
- Better visual hierarchy for easier scanning
- Improved performance when browsing large call lists
- More intuitive navigation and filtering
October 23, 2025
🔁 Repetition Detection Model
We’ve released a new AI-powered model that automatically identifies repetitive patterns and loops in agent responses.
- Number of distinct conversational loops detected
- Identify when agents get stuck in circular conversation patterns
- Ratio of repeated turns to total turns for a participant (0-1)
- Quantify how much of the conversation consists of repeated content
- Triggered when a conversational loop pattern is identified
- Track when agents fail to progress the conversation
- Detects when the same phrase or semantically similar response is repeated multiple times
- Catch agents repeating themselves unnecessarily
October 16, 2025
📊 Datasets
Create curated collections of calls for analysis, benchmarking, and testing with the new Datasets feature. Key Features:- Curate Call Collections - Group calls together for specific purposes
- Easy Organization - Add calls to datasets directly from the calls page
- Multiple Use Cases - Create datasets for different needs and workflows
- Curate examples of perfect agent interactions
- Use as benchmarks for quality standards
- Train and onboard new team members
- Group problematic calls together for investigation
- Track recurring issues across calls
- Share examples with your development team
- Create datasets of high-performing calls
- Compare agent performance against best examples
- Identify patterns in successful interactions
- Build regression test suites from real calls
- Validate agent changes against known scenarios
- Ensure consistency across updates
October 9, 2025
🚀 Simulation Plan API
Run simulation plans programmatically via the API and integrate testing into your CI/CD pipelines. New Capabilities:- Run Simulation Plans - Trigger simulation plans directly from your code or automation workflows
- Job Status Tracking - Get simulation plan job details and monitor progress
- Programmatic Testing - Automate regression testing when you deploy agent changes
- CI/CD Integration - Add voice agent testing to your continuous integration pipelines
- Run simulations automatically on every deployment
- Validate agent changes before releasing to production
- Catch regressions early in your development cycle
- Set up cron jobs to run simulations at regular intervals
- Monitor agent performance over time
- Ensure consistent quality day-to-day
- Build custom testing workflows around your specific needs
- Integrate with your existing tools and processes
- Trigger tests based on custom events or conditions
September 25, 2025
✨ New: Voicemail Testing
You can now simulate a voicemail scenario directly in Roark. Head to Simulations → Scenarios → Test voicemail handling to see how your agent responds when a caller leaves a voicemail. This is an early release, and we’d love your feedback as you try it out!
September 19, 2025
🧩 Personas API & Properties
We’ve released the Personas API and persona Properties.- Properties: Attach reusable metadata to personas (e.g., address, age) and reuse it across multiple personas.
- Personas API: Create, list, retrieve, and update personas programmatically.
September 16, 2025
🆕 Dashboards
You can now create multiple dashboards to keep track of your favorite reports at a glance.- Add your preferred reports to any dashboard
- Reorder reports within a dashboard
- Manage multiple dashboards for different use cases
September 14, 2025
🛑 Cancel Simulation Runs
Cancel active simulations instantly to end the call and close out any simulations in progress. You can cancel a single call or the entire run plan job.
September 8, 2025
🗣️ Personas: Secondary Languages
We’ve added support for secondary languages to our personas. This lets you run simulations where a Roark agent speaks in a multilingual style — for example, Hindi with hints of English in the same sentence — to better test how your agent handles real-world conversations.
September 5, 2025
🔎 Identify Roark Simulation Calls
Verify whether a call is from a Roark simulation and retrieve test details using our Simulation Job Lookup API. 👉 Learn more📈 Reports: Compare to Previous Periods by Default
Reports now include previous-period comparisons by default, making it easier to spot trends and understand performance changes at a glance.
September 4, 2025
📊 Simulation Results: Compare Metrics Across Agents
You can now compare key metrics across agents when you run the same simulation against multiple agents. This makes it easy to evaluate performance differences side-by-side in your simulation results.
⏱️ Simulation Max Duration (Timeout Control)
Set a maximum duration for a simulation to automatically end long-running tests and enforce consistent timeouts.
- Prevent runaway calls and unexpected billing
- Keep test runs within expected SLAs
🏷️ Scenario Labels & Filtering
You can now add labels to scenarios and filter by them across the dashboard to quickly organize, find, and run targeted sets of scenarios.
September 2, 2025
✏️ Edit Scenarios Outside the Graph View
You can now edit a scenario in isolation without using the graph view. When saving, we’ll highlight any downstream changes these edits may cause to other branches so you can review and confirm.
📤 Outbound Simulation Triggers via HTTP POST
You can now configure Roark to trigger outbound simulations by making an HTTP POST request to any API endpoint. This means you can hook directly into platforms like VAPI, Leaping, or your own telephony API — no more CSV uploads or manual number entry. How it works:- Add your API endpoint URL and headers (e.g. API key) in Roark.
- When you run an outbound simulation, Roark will automatically send a POST request to that endpoint.
- Your agent/platform then dials back into Roark, completing the simulation automatically.
August 24, 2025
🗣️ Accent Support for Personas
We’ve expanded our persona voice capabilities with two new accent options:- Greek Accent - Create personas with authentic Greek-accented English for testing international customer scenarios
- Australian Accent - Add Australian-accented personas to your simulation library