> ## Documentation Index > Fetch the complete documentation index at: https://docs.roark.ai/llms.txt > Use this file to discover all available pages before exploring further. # Update a customer flow > Updates a flow's title, description, branching mode, linked agents or flow-level expectations. The step graph is replaced through PUT /graph. ## OpenAPI ````yaml /api-reference/openapi.documented.json put /v1/customer-flow/{flowId} openapi: 3.1.0 info: title: Roark Analytics API description: >- The Roark Analytics API gives you access to the same API that powers the award winning Roark Analytics platform. version: 1.0.0 servers: - description: Production url: https://api.roark.ai security: - Bearer: [] tags: - name: Agent - name: Agent Endpoint - name: Call - name: Chat - name: Metric - name: Metric Policy - name: Metric Collection Job - name: Customer Flow - name: Customer Flow Edge Case - name: Simulation - name: Simulation Persona - name: Simulation Environment - name: Simulation Scenario - name: Simulation Run Plan - name: Simulation Template - name: Simulation Run Plan Job - name: Simulation Job - name: HTTP Request Definition - name: Webhook - name: Issue - name: Knowledge Base - name: Config - name: CLI Auth - name: Call Analysis - name: Health paths: /v1/customer-flow/{flowId}: put: tags: - Customer Flow summary: Update a customer flow description: >- Updates a flow's title, description, branching mode, linked agents or flow-level expectations. The step graph is replaced through PUT /graph. operationId: putV1Customer-flowByFlowId parameters: - in: path name: flowId schema: type: string format: uuid required: true requestBody: content: application/json: schema: $ref: '#/components/schemas/UpdateCustomerFlowInput' responses: '200': description: The updated customer flow content: application/json: schema: type: object properties: data: $ref: '#/components/schemas/CustomerFlow' required: - data '400': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Validation error example: type: validation code: invalid_parameter message: The request was invalid param: email description: Bad Request '401': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Authentication error example: type: authentication code: unauthorized message: Authentication required description: Unauthorized '403': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Permission error example: type: forbidden code: permission_denied message: You do not have permission to access this resource description: Forbidden '404': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Not found error example: type: not_found code: resource_not_found message: The requested resource could not be found description: Not Found '429': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Rate limit error example: type: rate_limit code: too_many_requests message: Rate limit exceeded description: Too Many Requests '500': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Server error example: type: internal code: internal_error message: Internal server error description: Internal Server Error x-codeSamples: - lang: JavaScript source: >- import Roark from '@roarkanalytics/sdk'; const client = new Roark({ bearerToken: process.env['ROARK_API_BEARER_TOKEN'], // This is the default and can be omitted }); const customerFlow = await client.customerFlow.update('182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e'); console.log(customerFlow.data); - lang: Python source: |- import os from roark_analytics import Roark client = Roark( bearer_token=os.environ.get("ROARK_API_BEARER_TOKEN"), # This is the default and can be omitted ) customer_flow = client.customer_flow.update( flow_id="182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e", ) print(customer_flow.data) components: schemas: UpdateCustomerFlowInput: type: object properties: title: type: string minLength: 1 description: type: - string - 'null' scriptAdherence: type: string enum: - LOOSE - STRICT description: >- Scripted flows only. How closely a run follows the script. LOOSE (default) hands the whole script to the simulated customer as one prompt; it keeps the call moving whatever your agent says. STRICT runs the script as a state machine on the agent service: at every agent step the simulated customer waits, silent, until your agent has said the expected line, and only then moves on. Scripted flows only; STRICT needs the agent-service transport and is not available on realtime models. offScriptPolicy: oneOf: - $ref: '#/components/schemas/OffScriptPolicy' - type: 'null' branchingMode: type: string enum: - DETERMINISTIC - ADAPTIVE description: >- Scripted flows only. How a run walks the graph. DETERMINISTIC ("Simulate every path" in the app) places one call per variant, each following its path exactly whatever the agent says. ADAPTIVE ("Adapt to your agent") collapses the paths into one call PER PERSONA, on which the simulated customer picks a branch from what the agent actually said. Both modes speak the exact authored lines, and neither changes how metrics or expectations grade. agentIds: type: array items: type: string format: uuid description: >- Replaces the linked agents. Omit to leave them unchanged. An improv flow must keep at least one; a scripted flow can be left with none. agentExpectations: type: array items: $ref: '#/components/schemas/FlowExpectationInput' description: Replaces the flow-level expectations. Omit to leave them unchanged. description: >- Fields to change on a customer flow. The step graph is edited through PUT /graph instead. CustomerFlow: oneOf: - $ref: '#/components/schemas/ScriptedCustomerFlow' - $ref: '#/components/schemas/ImprovCustomerFlow' - $ref: '#/components/schemas/VoicemailCustomerFlow' discriminator: propertyName: type mapping: SCRIPTED: $ref: '#/components/schemas/ScriptedCustomerFlow' IMPROV: $ref: '#/components/schemas/ImprovCustomerFlow' VOICEMAIL: $ref: '#/components/schemas/VoicemailCustomerFlow' description: The conversation a simulated customer has with the agent under test. ErrorResponse: type: object properties: type: type: string enum: - validation - authentication - forbidden - not_found - conflict - payment_required - rate_limit - internal description: The error type category examples: - validation - authentication code: type: string description: Machine-readable error code identifier examples: - invalid_parameter - missing_required_field - unauthorized message: type: string description: Human-readable error message examples: - The request was invalid - Authentication required param: type: string description: The parameter that caused the error (if applicable) examples: - email - user_id details: description: Additional error context information required: - type - code - message OffScriptPolicy: type: object properties: reaction: type: string enum: - STAY_SILENT - REPEAT - RESPOND - SAY default: STAY_SILENT sayLine: type: - string - 'null' minLength: 1 maxLength: 2000 maxAttempts: type: integer minimum: 1 maximum: 20 default: 3 then: type: string enum: - HANG_UP - MOVE_ON - ADAPT - HANG_UP_INVALIDATE default: HANG_UP waitSeconds: type: - integer - 'null' minimum: 1 maximum: 600 required: - reaction - maxAttempts - then description: >- STRICT only. What the simulated customer does when your agent does not say the expected line. Each unmatched agent utterance is an attempt: `reaction` runs per attempt (STAY_SILENT, REPEAT its last scripted line, RESPOND once in character without moving on, or SAY `sayLine`), and `then` runs when attempts reach `maxAttempts` or your agent stays silent for `waitSeconds` (HANG_UP ends the call with ended reason SCRIPT_DIVERGED, HANG_UP_INVALIDATE ends it the same way and invalidates the run so it is scored by nothing and counted nowhere, MOVE_ON advances anyway, ADAPT hands the rest of the call to loose behaviour). Null: stay silent, 3 attempts, hang up. The default for every agent step; an AGENT_TURN step can carry its own. FlowExpectationInput: type: object properties: prompt: type: string minLength: 1 description: What the agent under test is graded against. example: The agent confirmed the new appointment time back to the customer required: - prompt ScriptedCustomerFlow: type: object properties: id: type: string format: uuid title: type: string minLength: 1 description: type: - string - 'null' source: type: string enum: - SYSTEM - CUSTOM default: CUSTOM createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format agents: type: array items: type: object properties: id: type: string format: uuid description: Unique identifier of the agent name: type: string description: Name of the agent description: type: - string - 'null' description: Description of the agent customId: type: - string - 'null' description: Custom identifier for the agent createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format required: - id - name - description - customId - createdAt - updatedAt description: The agents this flow is run against. agentExpectations: type: array items: $ref: '#/components/schemas/FlowExpectation' type: type: string const: SCRIPTED scriptAdherence: type: string enum: - LOOSE - STRICT description: >- How closely a run follows the script. LOOSE (default) hands the whole script to the simulated customer as one prompt; it keeps the call moving whatever your agent says. STRICT runs the script as a state machine on the agent service: at every agent step the simulated customer waits, silent, until your agent has said the expected line, and only then moves on. Scripted flows only; STRICT needs the agent-service transport and is not available on realtime models. offScriptPolicy: oneOf: - $ref: '#/components/schemas/OffScriptPolicy' - type: 'null' branchingMode: type: string enum: - DETERMINISTIC - ADAPTIVE description: >- How a run walks the graph. DETERMINISTIC ("Simulate every path" in the app) places one call per variant, each following its path exactly whatever the agent says. ADAPTIVE ("Adapt to your agent") collapses the paths into one call PER PERSONA, on which the simulated customer picks a branch from what the agent actually said. Both modes speak the exact authored lines, and neither changes how metrics or expectations grade. graph: type: array items: $ref: '#/components/schemas/FlowStep' description: >- The conversation, as a graph of steps. Present on a single flow; omitted from the list, where reading it would mean walking the project step graph once per row. happyPath: oneOf: - $ref: '#/components/schemas/ScriptedFlowHappyPath' - type: 'null' description: >- The way this flow is meant to go. Null when the flow has none, and then every way is an edge case. edgeCases: type: array items: $ref: '#/components/schemas/ScriptedFlowVariant' description: Every other way of running this flow. required: - id - title - source - createdAt - updatedAt - agents - agentExpectations - type - scriptAdherence - offScriptPolicy - branchingMode - happyPath - edgeCases title: Scripted description: A flow whose conversation is written out as a graph of turns. ImprovCustomerFlow: type: object properties: id: type: string format: uuid title: type: string minLength: 1 description: type: - string - 'null' source: type: string enum: - SYSTEM - CUSTOM default: CUSTOM createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format agents: type: array items: type: object properties: id: type: string format: uuid description: Unique identifier of the agent name: type: string description: Name of the agent description: type: - string - 'null' description: Description of the agent customId: type: - string - 'null' description: Custom identifier for the agent createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format required: - id - name - description - customId - createdAt - updatedAt description: The agents this flow is run against. agentExpectations: type: array items: $ref: '#/components/schemas/FlowExpectation' type: type: string const: IMPROV happyPath: oneOf: - $ref: '#/components/schemas/ImprovFlowHappyPath' - type: 'null' description: >- The way this flow is meant to go. Null when the flow has none, and then every way is an edge case. edgeCases: type: array items: $ref: '#/components/schemas/ImprovFlowVariant' description: Every other way of running this flow. required: - id - title - source - createdAt - updatedAt - agents - agentExpectations - type - happyPath - edgeCases title: Improv description: >- A flow whose conversation is not written out: each variant gives the simulated customer a brief and lets it improvise. VoicemailCustomerFlow: type: object properties: id: type: string format: uuid title: type: string minLength: 1 description: type: - string - 'null' source: type: string enum: - SYSTEM - CUSTOM default: CUSTOM createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format agents: type: array items: type: object properties: id: type: string format: uuid description: Unique identifier of the agent name: type: string description: Name of the agent description: type: - string - 'null' description: Description of the agent customId: type: - string - 'null' description: Custom identifier for the agent createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format required: - id - name - description - customId - createdAt - updatedAt description: The agents this flow is run against. agentExpectations: type: array items: $ref: '#/components/schemas/FlowExpectation' type: type: string const: VOICEMAIL happyPath: oneOf: - $ref: '#/components/schemas/VoicemailFlowHappyPath' - type: 'null' description: >- The way this flow is meant to go. Null when the flow has none, and then every way is an edge case. edgeCases: type: array items: $ref: '#/components/schemas/VoicemailFlowVariant' description: Every other way of running this flow. required: - id - title - source - createdAt - updatedAt - agents - agentExpectations - type - happyPath - edgeCases title: Voicemail description: A flow that leaves a voicemail. Curated by Roark, read-only. FlowExpectation: type: object properties: id: type: string format: uuid prompt: type: string description: What the agent under test is graded against. required: - id - prompt description: One thing the agent under test is graded against. FlowStep: oneOf: - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: AGENT_TURN content: type: - string - 'null' offScriptPolicy: type: - object - 'null' properties: reaction: type: string enum: - STAY_SILENT - REPEAT - RESPOND - SAY default: STAY_SILENT sayLine: type: - string - 'null' minLength: 1 maxLength: 2000 maxAttempts: type: integer minimum: 1 maximum: 20 default: 3 then: type: string enum: - HANG_UP - MOVE_ON - ADAPT - HANG_UP_INVALIDATE default: HANG_UP waitSeconds: type: - integer - 'null' minimum: 1 maximum: 600 required: - reaction - maxAttempts - then required: - type additionalProperties: false - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: CUSTOMER_TURN content: type: - string - 'null' required: - type additionalProperties: false - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: CUSTOMER_FIRST_MESSAGE content: type: - string - 'null' required: - type additionalProperties: false - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: CUSTOMER_VERBATIM_TURN content: type: - string - 'null' required: - type additionalProperties: false - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: CUSTOMER_SILENCE silenceDurationSeconds: type: - integer - 'null' exclusiveMinimum: 0 required: - type additionalProperties: false - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: CUSTOMER_DTMF dtmfDigits: type: - string - 'null' required: - type additionalProperties: false - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: AGENT_DTMF dtmfDigits: type: - string - 'null' required: - type additionalProperties: false - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: VOICEMAIL required: - type additionalProperties: false - type: object properties: nodeId: type: string format: uuid ref: type: string minLength: 1 maxLength: 64 steps: type: array items: $ref: '#/components/schemas/FlowStep' mergeIntoNodeIds: type: array items: type: string minLength: 1 type: type: string const: SCENARIO_LINK linkedCustomerFlowId: type: - string - 'null' format: uuid linkedCustomerFlowVariantId: type: - string - 'null' format: uuid required: - type additionalProperties: false description: >- One step in a scripted flow's conversation. `nodeId` is the identity contract: include it to update the existing step, omit it to create a new one. A step continues into `steps` (more than one child is a branch point) and/or `mergeIntoNodeIds`, which names steps elsewhere in the same request that this step rejoins. Branches that come back together are represented that way rather than by repeating the shared step, so reading a flow, editing it and writing it back preserves it exactly. A merge target is named by its `nodeId` when it already exists, or by `ref` when it is being created in the same request. `ref` is a label you choose, it is request-local, and it is never stored or returned. Put the shared step inline under the first branch that reaches it and point the others at it: a top-level step is a root wired straight from the start of the flow, so a merge target parked there would also be reachable directly. A `CUSTOMER_TURN` describes what the simulated customer says and the persona phrases it; a `CUSTOMER_VERBATIM_TURN` is said word for word, and one placed as a top-level step opens the call the moment it connects, before the agent speaks. `CUSTOMER_FIRST_MESSAGE` is the retired name for that opening case: still accepted, stored and returned as `CUSTOMER_VERBATIM_TURN`. The two DTMF types are mirror images and both require `dtmfDigits`. `CUSTOMER_DTMF` is keys the simulated caller presses while navigating your agent. `AGENT_DTMF` is keys your agent under test is expected to press while navigating a menu the simulation is playing, so its digits are an assertion the run is graded against rather than an instruction, and it counts as an agent turn for role alternation. In a STRICT flow an `AGENT_TURN` may carry its own `offScriptPolicy`, which replaces the flow-level one at that step. Omit it (or send null) to follow the flow's policy. Use it where one missed step makes the rest of the call meaningless: an authentication menu, say, with `then: HANG_UP_INVALIDATE`. ScriptedFlowHappyPath: allOf: - $ref: '#/components/schemas/ScriptedFlowVariant' title: Scripted description: >- One path through a scripted flow. The path engine owns which paths exist, so editing the graph is what creates and removes these. ScriptedFlowVariant: type: object properties: id: type: string format: uuid title: type: string minLength: 1 systemKey: type: - string - 'null' precededByCustomerFlowId: type: - string - 'null' format: uuid precededByCustomerFlowVariantId: type: - string - 'null' format: uuid isGenerated: type: boolean default: false createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format personaOverride: type: - object - 'null' properties: id: type: string format: uuid description: Unique identifier of the persona name: type: string description: The name the agent will identify as during conversations displayName: type: - string - 'null' description: >- Label shown in place of the name across the dashboard (e.g. a short descriptor like "Irate Escalator"). The persona still identifies as `name` on calls. Omit or set null to display the name itself. description: type: - string - 'null' description: Human-readable description of the persona language: type: string enum: - EN - ES - DE - HI - FR - NL - AR - EL - IT - ID - TH - JA - TL - MS - ZH - TR - PT - HE description: Primary language ISO 639-1 code for the persona secondaryLanguage: type: - string - 'null' enum: - EN description: >- Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish) understoodLanguages: type: array items: type: string enum: - EN - ES - DE - HI - FR - NL - AR - EL - IT - ID - TH - JA - TL - MS - ZH - TR - PT - HE minItems: 1 description: >- Languages the persona can understand. Multilingual combinations are limited by multilingual speech recognition support. accent: type: string enum: - US - US_X_SOUTH - GB - ES - DE - IN - FR - NL - SA - GR - AU - IT - ID - TH - JP - NZ - PH - SG - MY - HK - TR - PT - IL description: >- Accent of the persona, defined using ISO 3166-1 alpha-2 country codes with optional variants age: type: string enum: - CHILD - TEENAGER - ADULT - ELDERLY default: ADULT description: >- How old the caller sounds and behaves. Only ages the persona's accent has a voice for are accepted; defaults to ADULT, which every accent supports. gender: type: string enum: - MALE - FEMALE description: Gender of the persona backgroundNoise: type: string enum: - NONE - AIRPORT - CHILDREN_PLAYING - CITY - COFFEE_SHOP - DRIVING - OFFICE - THUNDERSTORM default: NONE description: Background noise setting speechPace: type: string enum: - SUPER_SLOW - SLOW - NORMAL - FAST - SUPER_FAST default: NORMAL description: Speech pace of the persona speechClarity: type: string enum: - CLEAR - VAGUE - RAMBLING default: CLEAR description: Speech clarity of the persona hasDisfluencies: type: boolean default: false description: Whether the persona uses filler words like "um" and "uh" baseEmotion: type: string enum: - NEUTRAL - CHEERFUL - CONFUSED - FRUSTRATED - SKEPTICAL - RUSHED - DISTRACTED default: NEUTRAL description: Base emotional state of the persona intentClarity: type: string enum: - CLEAR - INDIRECT - VAGUE default: CLEAR description: How clearly the persona expresses their intentions confirmationStyle: type: string enum: - EXPLICIT - VAGUE default: EXPLICIT description: How the persona confirms information memoryReliability: type: string enum: - HIGH - LOW default: HIGH description: How reliable the persona's memory is responseTiming: type: string enum: - RELAXED - NORMAL - QUICK default: NORMAL description: >- Controls how quickly the persona responds to pauses in conversation (QUICK, NORMAL, RELAXED) backstoryPrompt: type: - string - 'null' description: Background story and behavioral patterns for the persona example: A busy professional calling during lunch break idleMessages: type: - array - 'null' items: type: string description: >- Messages the persona will say when the agent goes silent during a call. null = "Automatic": language-appropriate defaults are used at call time. idleTimeoutSeconds: type: integer minimum: 5 maximum: 60 default: 10 description: Seconds of silence before the persona sends an idle message idleMessageMaxSpokenCount: type: integer minimum: 1 maximum: 10 default: 3 description: >- Maximum number of idle messages the persona will send before giving up idleMessageResetCountOnUserSpeechEnabled: type: boolean default: true description: Whether the idle message counter resets when the agent speaks properties: type: object additionalProperties: {} default: {} description: Additional custom properties about the persona example: age: 35 zipCode: '94105' occupation: Software Engineer createdAt: type: string description: Creation timestamp updatedAt: type: string description: Last update timestamp required: - id - name - language - understoodLanguages - accent - age - gender - backgroundNoise - speechPace - speechClarity - hasDisfluencies - baseEmotion - intentClarity - confirmationStyle - memoryReliability - responseTiming - idleMessages - idleTimeoutSeconds - idleMessageMaxSpokenCount - idleMessageResetCountOnUserSpeechEnabled - properties - createdAt - updatedAt description: >- The persona this runs as instead of the happy path's. Null means it inherits. environment: oneOf: - $ref: '#/components/schemas/EnvironmentResponse' - type: 'null' description: >- The conditions this runs under. Null means it inherits the happy path's. additionalExpectations: type: array items: $ref: '#/components/schemas/FlowExpectation' description: Graded on top of the flow's own expectations, for this variant only. type: type: string const: SCRIPTED steps: type: array items: $ref: '#/components/schemas/FlowStep' description: >- The one path through the graph this variant runs, in order. Linear by construction, so these steps never nest. required: - id - title - precededByCustomerFlowId - precededByCustomerFlowVariantId - isGenerated - createdAt - updatedAt - personaOverride - environment - additionalExpectations - type - steps title: Scripted description: >- One path through a scripted flow. The path engine owns which paths exist, so editing the graph is what creates and removes these. ImprovFlowHappyPath: allOf: - $ref: '#/components/schemas/ImprovFlowVariant' title: Improv description: One brief to run an improv flow with. ImprovFlowVariant: type: object properties: id: type: string format: uuid title: type: string minLength: 1 systemKey: type: - string - 'null' precededByCustomerFlowId: type: - string - 'null' format: uuid precededByCustomerFlowVariantId: type: - string - 'null' format: uuid isGenerated: type: boolean default: false createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format personaOverride: type: - object - 'null' properties: id: type: string format: uuid description: Unique identifier of the persona name: type: string description: The name the agent will identify as during conversations displayName: type: - string - 'null' description: >- Label shown in place of the name across the dashboard (e.g. a short descriptor like "Irate Escalator"). The persona still identifies as `name` on calls. Omit or set null to display the name itself. description: type: - string - 'null' description: Human-readable description of the persona language: type: string enum: - EN - ES - DE - HI - FR - NL - AR - EL - IT - ID - TH - JA - TL - MS - ZH - TR - PT - HE description: Primary language ISO 639-1 code for the persona secondaryLanguage: type: - string - 'null' enum: - EN description: >- Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish) understoodLanguages: type: array items: type: string enum: - EN - ES - DE - HI - FR - NL - AR - EL - IT - ID - TH - JA - TL - MS - ZH - TR - PT - HE minItems: 1 description: >- Languages the persona can understand. Multilingual combinations are limited by multilingual speech recognition support. accent: type: string enum: - US - US_X_SOUTH - GB - ES - DE - IN - FR - NL - SA - GR - AU - IT - ID - TH - JP - NZ - PH - SG - MY - HK - TR - PT - IL description: >- Accent of the persona, defined using ISO 3166-1 alpha-2 country codes with optional variants age: type: string enum: - CHILD - TEENAGER - ADULT - ELDERLY default: ADULT description: >- How old the caller sounds and behaves. Only ages the persona's accent has a voice for are accepted; defaults to ADULT, which every accent supports. gender: type: string enum: - MALE - FEMALE description: Gender of the persona backgroundNoise: type: string enum: - NONE - AIRPORT - CHILDREN_PLAYING - CITY - COFFEE_SHOP - DRIVING - OFFICE - THUNDERSTORM default: NONE description: Background noise setting speechPace: type: string enum: - SUPER_SLOW - SLOW - NORMAL - FAST - SUPER_FAST default: NORMAL description: Speech pace of the persona speechClarity: type: string enum: - CLEAR - VAGUE - RAMBLING default: CLEAR description: Speech clarity of the persona hasDisfluencies: type: boolean default: false description: Whether the persona uses filler words like "um" and "uh" baseEmotion: type: string enum: - NEUTRAL - CHEERFUL - CONFUSED - FRUSTRATED - SKEPTICAL - RUSHED - DISTRACTED default: NEUTRAL description: Base emotional state of the persona intentClarity: type: string enum: - CLEAR - INDIRECT - VAGUE default: CLEAR description: How clearly the persona expresses their intentions confirmationStyle: type: string enum: - EXPLICIT - VAGUE default: EXPLICIT description: How the persona confirms information memoryReliability: type: string enum: - HIGH - LOW default: HIGH description: How reliable the persona's memory is responseTiming: type: string enum: - RELAXED - NORMAL - QUICK default: NORMAL description: >- Controls how quickly the persona responds to pauses in conversation (QUICK, NORMAL, RELAXED) backstoryPrompt: type: - string - 'null' description: Background story and behavioral patterns for the persona example: A busy professional calling during lunch break idleMessages: type: - array - 'null' items: type: string description: >- Messages the persona will say when the agent goes silent during a call. null = "Automatic": language-appropriate defaults are used at call time. idleTimeoutSeconds: type: integer minimum: 5 maximum: 60 default: 10 description: Seconds of silence before the persona sends an idle message idleMessageMaxSpokenCount: type: integer minimum: 1 maximum: 10 default: 3 description: >- Maximum number of idle messages the persona will send before giving up idleMessageResetCountOnUserSpeechEnabled: type: boolean default: true description: Whether the idle message counter resets when the agent speaks properties: type: object additionalProperties: {} default: {} description: Additional custom properties about the persona example: age: 35 zipCode: '94105' occupation: Software Engineer createdAt: type: string description: Creation timestamp updatedAt: type: string description: Last update timestamp required: - id - name - language - understoodLanguages - accent - age - gender - backgroundNoise - speechPace - speechClarity - hasDisfluencies - baseEmotion - intentClarity - confirmationStyle - memoryReliability - responseTiming - idleMessages - idleTimeoutSeconds - idleMessageMaxSpokenCount - idleMessageResetCountOnUserSpeechEnabled - properties - createdAt - updatedAt description: >- The persona this runs as instead of the happy path's. Null means it inherits. environment: oneOf: - $ref: '#/components/schemas/EnvironmentResponse' - type: 'null' description: >- The conditions this runs under. Null means it inherits the happy path's. additionalExpectations: type: array items: $ref: '#/components/schemas/FlowExpectation' description: Graded on top of the flow's own expectations, for this variant only. type: type: string const: IMPROV prompt: type: - string - 'null' description: The brief the simulated customer improvises from. required: - id - title - precededByCustomerFlowId - precededByCustomerFlowVariantId - isGenerated - createdAt - updatedAt - personaOverride - environment - additionalExpectations - type title: Improv description: One brief to run an improv flow with. VoicemailFlowHappyPath: allOf: - $ref: '#/components/schemas/VoicemailFlowVariant' title: Voicemail description: One voicemail greeting. VoicemailFlowVariant: type: object properties: id: type: string format: uuid title: type: string minLength: 1 systemKey: type: - string - 'null' precededByCustomerFlowId: type: - string - 'null' format: uuid precededByCustomerFlowVariantId: type: - string - 'null' format: uuid isGenerated: type: boolean default: false createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format personaOverride: type: - object - 'null' properties: id: type: string format: uuid description: Unique identifier of the persona name: type: string description: The name the agent will identify as during conversations displayName: type: - string - 'null' description: >- Label shown in place of the name across the dashboard (e.g. a short descriptor like "Irate Escalator"). The persona still identifies as `name` on calls. Omit or set null to display the name itself. description: type: - string - 'null' description: Human-readable description of the persona language: type: string enum: - EN - ES - DE - HI - FR - NL - AR - EL - IT - ID - TH - JA - TL - MS - ZH - TR - PT - HE description: Primary language ISO 639-1 code for the persona secondaryLanguage: type: - string - 'null' enum: - EN description: >- Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish) understoodLanguages: type: array items: type: string enum: - EN - ES - DE - HI - FR - NL - AR - EL - IT - ID - TH - JA - TL - MS - ZH - TR - PT - HE minItems: 1 description: >- Languages the persona can understand. Multilingual combinations are limited by multilingual speech recognition support. accent: type: string enum: - US - US_X_SOUTH - GB - ES - DE - IN - FR - NL - SA - GR - AU - IT - ID - TH - JP - NZ - PH - SG - MY - HK - TR - PT - IL description: >- Accent of the persona, defined using ISO 3166-1 alpha-2 country codes with optional variants age: type: string enum: - CHILD - TEENAGER - ADULT - ELDERLY default: ADULT description: >- How old the caller sounds and behaves. Only ages the persona's accent has a voice for are accepted; defaults to ADULT, which every accent supports. gender: type: string enum: - MALE - FEMALE description: Gender of the persona backgroundNoise: type: string enum: - NONE - AIRPORT - CHILDREN_PLAYING - CITY - COFFEE_SHOP - DRIVING - OFFICE - THUNDERSTORM default: NONE description: Background noise setting speechPace: type: string enum: - SUPER_SLOW - SLOW - NORMAL - FAST - SUPER_FAST default: NORMAL description: Speech pace of the persona speechClarity: type: string enum: - CLEAR - VAGUE - RAMBLING default: CLEAR description: Speech clarity of the persona hasDisfluencies: type: boolean default: false description: Whether the persona uses filler words like "um" and "uh" baseEmotion: type: string enum: - NEUTRAL - CHEERFUL - CONFUSED - FRUSTRATED - SKEPTICAL - RUSHED - DISTRACTED default: NEUTRAL description: Base emotional state of the persona intentClarity: type: string enum: - CLEAR - INDIRECT - VAGUE default: CLEAR description: How clearly the persona expresses their intentions confirmationStyle: type: string enum: - EXPLICIT - VAGUE default: EXPLICIT description: How the persona confirms information memoryReliability: type: string enum: - HIGH - LOW default: HIGH description: How reliable the persona's memory is responseTiming: type: string enum: - RELAXED - NORMAL - QUICK default: NORMAL description: >- Controls how quickly the persona responds to pauses in conversation (QUICK, NORMAL, RELAXED) backstoryPrompt: type: - string - 'null' description: Background story and behavioral patterns for the persona example: A busy professional calling during lunch break idleMessages: type: - array - 'null' items: type: string description: >- Messages the persona will say when the agent goes silent during a call. null = "Automatic": language-appropriate defaults are used at call time. idleTimeoutSeconds: type: integer minimum: 5 maximum: 60 default: 10 description: Seconds of silence before the persona sends an idle message idleMessageMaxSpokenCount: type: integer minimum: 1 maximum: 10 default: 3 description: >- Maximum number of idle messages the persona will send before giving up idleMessageResetCountOnUserSpeechEnabled: type: boolean default: true description: Whether the idle message counter resets when the agent speaks properties: type: object additionalProperties: {} default: {} description: Additional custom properties about the persona example: age: 35 zipCode: '94105' occupation: Software Engineer createdAt: type: string description: Creation timestamp updatedAt: type: string description: Last update timestamp required: - id - name - language - understoodLanguages - accent - age - gender - backgroundNoise - speechPace - speechClarity - hasDisfluencies - baseEmotion - intentClarity - confirmationStyle - memoryReliability - responseTiming - idleMessages - idleTimeoutSeconds - idleMessageMaxSpokenCount - idleMessageResetCountOnUserSpeechEnabled - properties - createdAt - updatedAt description: >- The persona this runs as instead of the happy path's. Null means it inherits. environment: oneOf: - $ref: '#/components/schemas/EnvironmentResponse' - type: 'null' description: >- The conditions this runs under. Null means it inherits the happy path's. additionalExpectations: type: array items: $ref: '#/components/schemas/FlowExpectation' description: Graded on top of the flow's own expectations, for this variant only. type: type: string const: VOICEMAIL required: - id - title - precededByCustomerFlowId - precededByCustomerFlowVariantId - isGenerated - createdAt - updatedAt - personaOverride - environment - additionalExpectations - type title: Voicemail description: One voicemail greeting. EnvironmentResponse: type: object properties: id: type: string format: uuid name: type: string minLength: 1 description: type: - string - 'null' backgroundNoise: type: string enum: - NONE - AIRPORT - CHILDREN_PLAYING - CITY - COFFEE_SHOP - DRIVING - OFFICE - THUNDERSTORM default: NONE backgroundNoiseVolume: type: number minimum: 0 maximum: 1 default: 0.1 createdAt: type: string description: Creation timestamp in ISO 8601 format updatedAt: type: string description: Last update timestamp in ISO 8601 format required: - id - name - backgroundNoise - backgroundNoiseVolume - createdAt - updatedAt description: >- A simulation environment: the ambient conditions a customer flow variant runs under. The list includes both your own and the ones Roark curates for every project. securitySchemes: Bearer: type: http scheme: bearer bearerFormat: JWT ````