> ## Documentation Index > Fetch the complete documentation index at: https://docs.roark.ai/llms.txt > Use this file to discover all available pages before exploring further. # List call metrics > Fetch all call-level metrics for a specific call, including both system-generated and custom metrics. Only returns rows from the **latest** metric-collection job per metric — if the same metric has been recomputed, prior runs are excluded and remain in the metric history. By default returns only successfully computed metrics; pass `?status=all` to also include rows that resolved as NOT_APPLICABLE / DATA_MISSING / ERROR (the `value` field is omitted on those entries — check `captureStatus`). ## OpenAPI ````yaml /api-reference/openapi.documented.json get /v1/call/{callId}/metrics openapi: 3.1.0 info: title: Roark Analytics API description: >- The Roark Analytics API gives you access to the same API that powers the award winning Roark Analytics platform. version: 1.0.0 servers: - description: Production url: https://api.roark.ai security: - Bearer: [] tags: - name: Agent - name: Agent Endpoint - name: Call - name: Chat - name: Metric - name: Metric Policy - name: Metric Collection Job - name: Customer Flow - name: Customer Flow Edge Case - name: Simulation - name: Simulation Persona - name: Simulation Environment - name: Simulation Scenario - name: Simulation Run Plan - name: Simulation Template - name: Simulation Run Plan Job - name: Simulation Job - name: HTTP Request Definition - name: Webhook - name: Issue - name: Knowledge Base - name: Config - name: CLI Auth - name: Call Analysis - name: Health paths: /v1/call/{callId}/metrics: get: tags: - Call summary: List call metrics description: >- Fetch all call-level metrics for a specific call, including both system-generated and custom metrics. Only returns rows from the **latest** metric-collection job per metric — if the same metric has been recomputed, prior runs are excluded and remain in the metric history. By default returns only successfully computed metrics; pass `?status=all` to also include rows that resolved as NOT_APPLICABLE / DATA_MISSING / ERROR (the `value` field is omitted on those entries — check `captureStatus`). operationId: getV1CallByCallIdMetrics parameters: - in: query name: flatten schema: type: string description: >- Whether to return a flat list instead of grouped by metric definition (default: false) - in: query name: status schema: type: string enum: - success - all default: success description: >- Filter metrics by capture status. `success` (default) returns only successfully computed metrics — backwards-compatible with the historical behavior. `all` also returns NOT_APPLICABLE / DATA_MISSING / ERROR rows (with `value` omitted), so clients can distinguish "still computing" from "computed but no value" and exit retry loops correctly. - schema: type: string in: path name: callId required: true responses: '200': content: application/json: schema: type: object properties: data: type: array items: type: object properties: metricDefinitionId: type: string format: uuid description: Unique identifier for the metric definition slug: type: string description: Stable metric slug metricId: type: string description: >- Alias of `slug` retained for backwards compatibility. Same value as `slug`. name: type: string description: Name of the metric description: type: string description: Description of what the metric measures type: type: string enum: - COUNT - NUMERIC - BOOLEAN - SCALE - TEXT - CLASSIFICATION - OFFSET description: Type of value this metric produces scope: type: string enum: - GLOBAL - PER_PARTICIPANT description: Whether metric is global or per-participant unit: type: object properties: name: type: string description: Name of the unit symbol: type: - string - 'null' description: Symbol for the unit required: - name - symbol description: Unit information if applicable values: type: array items: anyOf: - type: object properties: value: anyOf: - type: number - type: boolean - type: string description: >- The metric value (type depends on outputType). Present only on SUCCESS rows; omitted for NOT_APPLICABLE / DATA_MISSING / ERROR. callId: type: string format: uuid description: >- ID of the call this value was computed on. Only set when the response spans multiple conversations (e.g. job-scoped metric values). chatId: type: string format: uuid description: >- ID of the chat this value was computed on. Only set when the response spans multiple conversations (e.g. job-scoped metric values). captureStatus: type: string enum: - SUCCESS - NOT_APPLICABLE - DATA_MISSING - ERROR description: >- Result state of this metric computation. SUCCESS carries a real `value`; NOT_APPLICABLE / DATA_MISSING / ERROR do not (the `value` field is omitted). Non-SUCCESS rows only appear when the request includes ?status=all. errorMessage: type: string description: >- Error detail when captureStatus is ERROR — e.g. provider down, LLM timeout. Undefined for other statuses. context: type: string enum: - CALL - SEGMENT - SEGMENT_RANGE description: >- Context level: CALL (entire conversation), SEGMENT (single segment), SEGMENT_RANGE (between/across segments) participantRole: type: string enum: - agent - customer description: >- Role of participant (only for PER_PARTICIPANT metrics) valueReasoning: type: string description: >- Explanation for the metric value (especially useful for AI-computed metrics) confidence: type: number minimum: 0 maximum: 1 description: >- Confidence score (0-1) for the computed value. Defaults to 1.0 for deterministic metrics. Omitted on non-SUCCESS rows. computedAt: type: string format: date-time description: >- ISO 8601 timestamp when the metric was computed policyIds: type: array items: type: string format: uuid description: >- IDs of metric policies that triggered this metric computation segment: type: object properties: id: type: string format: uuid description: Segment ID text: type: string description: Segment text content startOffsetMs: type: number description: Start time offset in milliseconds endOffsetMs: type: number description: End time offset in milliseconds required: - id - text - startOffsetMs - endOffsetMs description: >- Segment information (for SEGMENT context metrics) fromSegment: type: object properties: id: type: string format: uuid description: Segment ID text: type: string description: Segment text content startOffsetMs: type: number description: Start time offset in milliseconds endOffsetMs: type: number description: End time offset in milliseconds required: - id - text - startOffsetMs - endOffsetMs description: >- Starting segment information (for SEGMENT_RANGE context metrics) toSegment: type: object properties: id: type: string format: uuid description: Segment ID text: type: string description: Segment text content startOffsetMs: type: number description: Start time offset in milliseconds endOffsetMs: type: number description: End time offset in milliseconds required: - id - text - startOffsetMs - endOffsetMs description: >- Ending segment information (for SEGMENT_RANGE context metrics) required: - captureStatus - context - computedAt title: Standard metric value description: A metric value entry. Applies to every metric. - type: object properties: value: anyOf: - type: number - type: boolean - type: string description: >- The metric value (type depends on outputType). Present only on SUCCESS rows; omitted for NOT_APPLICABLE / DATA_MISSING / ERROR. callId: type: string format: uuid description: >- ID of the call this value was computed on. Only set when the response spans multiple conversations (e.g. job-scoped metric values). chatId: type: string format: uuid description: >- ID of the chat this value was computed on. Only set when the response spans multiple conversations (e.g. job-scoped metric values). captureStatus: type: string enum: - SUCCESS - NOT_APPLICABLE - DATA_MISSING - ERROR description: >- Result state of this metric computation. SUCCESS carries a real `value`; NOT_APPLICABLE / DATA_MISSING / ERROR do not (the `value` field is omitted). Non-SUCCESS rows only appear when the request includes ?status=all. errorMessage: type: string description: >- Error detail when captureStatus is ERROR — e.g. provider down, LLM timeout. Undefined for other statuses. context: type: string enum: - CALL - SEGMENT - SEGMENT_RANGE description: >- Context level: CALL (entire conversation), SEGMENT (single segment), SEGMENT_RANGE (between/across segments) participantRole: type: string enum: - agent - customer description: >- Role of participant (only for PER_PARTICIPANT metrics) valueReasoning: type: string description: >- Explanation for the metric value (especially useful for AI-computed metrics) confidence: type: number minimum: 0 maximum: 1 description: >- Confidence score (0-1) for the computed value. Defaults to 1.0 for deterministic metrics. Omitted on non-SUCCESS rows. computedAt: type: string format: date-time description: >- ISO 8601 timestamp when the metric was computed policyIds: type: array items: type: string format: uuid description: >- IDs of metric policies that triggered this metric computation segment: type: object properties: id: type: string format: uuid description: Segment ID text: type: string description: Segment text content startOffsetMs: type: number description: Start time offset in milliseconds endOffsetMs: type: number description: End time offset in milliseconds required: - id - text - startOffsetMs - endOffsetMs description: >- Segment information (for SEGMENT context metrics) fromSegment: type: object properties: id: type: string format: uuid description: Segment ID text: type: string description: Segment text content startOffsetMs: type: number description: Start time offset in milliseconds endOffsetMs: type: number description: End time offset in milliseconds required: - id - text - startOffsetMs - endOffsetMs description: >- Starting segment information (for SEGMENT_RANGE context metrics) toSegment: type: object properties: id: type: string format: uuid description: Segment ID text: type: string description: Segment text content startOffsetMs: type: number description: Start time offset in milliseconds endOffsetMs: type: number description: End time offset in milliseconds required: - id - text - startOffsetMs - endOffsetMs description: >- Ending segment information (for SEGMENT_RANGE context metrics) propertyVerdicts: type: array items: type: object properties: propertyName: type: string description: >- The call property checked, as sent at ingest expectedValue: type: string description: >- The value supplied at ingest, frozen at scoring time observedValue: type: string description: >- What the transcript said instead. Only present when verdict is MISMATCH. verdict: type: string enum: - MATCH - MISMATCH - TRANSCRIPTION_ERROR - NOT_MENTIONED description: >- How this property resolved against the transcript. NOT_MENTIONED means the subject never came up and is not a mismatch. reasoning: type: string description: Judge reasoning for this verdict segment: type: object properties: id: type: string format: uuid description: Segment ID text: type: string description: Segment text content startOffsetMs: type: number description: Start time offset in milliseconds endOffsetMs: type: number description: End time offset in milliseconds required: - id - text - startOffsetMs - endOffsetMs description: >- The transcript segment this property was referred to in: the conflicting value for MISMATCH, the confirming reference for MATCH. Omitted for NOT_MENTIONED and when the verdict could not be anchored. required: - propertyName - expectedValue - verdict description: >- Per-property verdicts for the Property Mismatch metric, in the order the properties were checked. Omitted for every other metric. required: - captureStatus - context - computedAt title: Property verification metric value description: >- Returned for the Property Mismatch metric (`property_transcript_mismatch`): the standard entry plus the per-property verdict breakdown. description: >- Array of metric values (multiple for PER_PARTICIPANT metrics, or multiple segments/turns) required: - metricDefinitionId - slug - metricId - name - description - type - scope - values description: Metric data grouped by metric definition description: >- Conversation metrics response payload grouped by metric definition required: - data description: Call-level metrics for a specific call '401': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Authentication error example: type: authentication code: unauthorized message: Authentication required description: Unauthorized '403': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Permission error example: type: forbidden code: permission_denied message: You do not have permission to access this resource description: Forbidden '404': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Not found error example: type: not_found code: resource_not_found message: The requested resource could not be found description: Not Found '429': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Rate limit error example: type: rate_limit code: too_many_requests message: Rate limit exceeded description: Too Many Requests '500': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: Server error example: type: internal code: internal_error message: Internal server error description: Internal Server Error x-codeSamples: - lang: JavaScript source: |- import Roark from '@roarkanalytics/sdk'; const client = new Roark({ bearerToken: process.env['ROARK_API_BEARER_TOKEN'], // This is the default and can be omitted }); const response = await client.call.listMetrics('callId'); console.log(response.data); - lang: Python source: |- import os from roark_analytics import Roark client = Roark( bearer_token=os.environ.get("ROARK_API_BEARER_TOKEN"), # This is the default and can be omitted ) response = client.call.list_metrics( call_id="callId", ) print(response.data) components: schemas: ErrorResponse: type: object properties: type: type: string enum: - validation - authentication - forbidden - not_found - conflict - payment_required - rate_limit - internal description: The error type category examples: - validation - authentication code: type: string description: Machine-readable error code identifier examples: - invalid_parameter - missing_required_field - unauthorized message: type: string description: Human-readable error message examples: - The request was invalid - Authentication required param: type: string description: The parameter that caused the error (if applicable) examples: - email - user_id details: description: Additional error context information required: - type - code - message securitySchemes: Bearer: type: http scheme: bearer bearerFormat: JWT ````